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NetFort Careers – Technical Support Engineer

1 September 2015 NetFort News By: Darragh Delaney
NetFort Careers

Technical Support Engineer

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.

Responsibilities include:

Delivering effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users, delivering product training, webexs, etc.  Flexible working hours to cover different time zones.

Additional responsibilities include:

  • Ability to manage multiple tasks efficiently and able to meet deadlines
  • Self-starter, demonstrate good initiative and willingness to learn
  • Capable of working autonomously and also in a team environment
  • Strong customer focus
  • Excellent English communication skills both written and oral
  • Ability to record technical details efficiently and accurately
  • Manages work independently with guidance on milestone dates
  • Participates in continuous improvement initiatives
  • Client-facing experience
  • Participation in providing training to customers as required
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as required
  • Flexible working hours required on occasions to support International customers.
  • Have an interest in blogging and creating videos for customers and downloaders

About NetFort:

NetFort provides software products to monitor activity on virtual and physical networks. Headquartered in Galway, Ireland, NetFort was established in 2002 and has built up a global customer base in the enterprise, education, and government sectors.

As a deep-packet inspection product that does not require bespoke hardware, NetFort LANGuardian software is unique in the marketplace. It has been successfully implemented and proven to be an invaluable asset in many domestic and international private sector companies, government departments, educational institutions, and local councils.

The support team at NetFort is a critical part of our success. We at NetFort have an excellent opportunity for a Support Engineer, the role will be based at our headquarters in Galway.

Qualifications:

  • Degree in computer science or related courses
  • Fluent in English
  • Minimum of 2 years experience
  • Technical skills that would be particularly useful:
    • Knowledge of computer security issues
    • Network\computer security education
    • Computer security certification would be an advantage
  • The ability to work well in a team
  • Excellent problem-solving skills

Talk to us now:

Contact us at support@netfort.com or call us at +1 (262) 374 3311 or +353 91 426 565 in EMEA.