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LANGuardian Customer Feedback – Goodwill Industries

22 May 2014 NetFort Blog By: Darragh Delaney
Netfort customer - Goodwill Industries

Straight talking NetFort Customer Feedback

As I mentioned in a recent blog post, we strongly believe in continually talking to our customers. If you listen and ask the right follow on questions, the information and feedback gathered can be invaluable. But, customers are also very busy people, they have their own priorities both business and personal and most of the time NetFort is not top of the list.

So, we’ve also started emailing a very simple questionnaire to get some feedback, learn from each new customer and try to improve all aspects of our business. To date it has worked very well, maybe because customers can do it in their own time, have time to think and do some research if required, etc.  It also works very well for NetFort because we are getting some very good feedback in the customers own words, in a language their peers understand and can relate to.

My intention is to try and start blogging and posting this feedback (with the consent of the customer) as is, in the customers own words, NO changes, regularly because:

  1. I think it makes interesting reading.
  2. It is straightforward, direct and honest feedback.
  3. Most people are very interested in customer feedback, talking to other users, listening to the positives and negatives from somebody who has tried and purchased the system and not a sales or marketing pitch.
  4. We’re getting some very good feedback which is hugely satisfying for me and everybody in NetFort.
  5. I strongly believe in building our marketing around our customers, using their words and feedback.

So, here is the first installment in the series, straight talking from Otto, the technology officer in Goodwill Industries of Michiana, Inc who purchased last month.

Q.  How did you hear about NetFort Technologies /LANGuardian?
A.  I am unsure of the Google search term, but my search phrase looked something like: “Internet monitoring span port or Internet monitoring mirrored port” and I then clicked on a YouTube link. After that I did a search for LANGuardian and came to the NetFort site. We had a free “network monitoring assessment” in January so I was already familiar with the SPAN port, otherwise I may not have known to search for SPAN.

Q.  What issue/requirement has the LANGuardian addressed for you?
A.  Monitoring total bandwidth usage (moving to more SaaS applications). Monitoring Social Media and Video Streaming Usage. Monitoring suspicious network activity (virus, malware, etc.).

Q.  What is you view of the LANGuardian evaluation process? 
A.   Easy. Great support. Painless setup. Great reporting capabilities.

Q.  How would you describe the LANGuardian?
A.  Essential tool for unobtrusive network monitoring.

Q.  Has the LANGuardian replaced any other product?
A.  No, but we had looked at a bunch of other products before choosing LANGuardian. Some required a client install on the device side whilst the LANGuardian did not require a client nor was it intrusive.

Q.  What is your reason for purchasing the LANGuardian?
A.  We use it as a tool to warn us of suspicious network activity and for tracking user activity.

Interesting feedback, especially the words used like ‘unobtrusive’ and ‘SPAN port’ or ‘port mirror’. Obviously we’re always pushing the fantastic visibility an organization can immediately obtain via a SPAN port, but, a critical point for actual users seems to be that it is passive or ‘unobtrusive’. It is not a proxy, I do not have to make ANY changes to clients, it is not inline and it will never obstruct or block any traffic.  I do not have to worry about it.

John Brosnan